Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: November 15, 2024

At Exponentialy, we are committed to delivering our services promptly and efficiently to meet your business needs. This Shipping Policy outlines the terms and conditions related to the delivery of our digital marketing services.

1. Nature of Services

Since our offerings include digital services such as website design, Google Ads, Meta Ads, and Google My Business management, no physical shipping is required. All deliverables are provided electronically through email, cloud storage, or other online collaboration platforms.

2. Delivery Timeline

We strive to deliver our services according to the timeline agreed upon at the commencement of the project. The estimated delivery times vary depending on the service:

  • Website Design: Delivery timeline will be defined during the project scope discussion.
  • Google Ads & Meta Ads Campaigns: Initial setup within 3 business days after receiving all required information.
  • Google My Business (GMB) Optimization: Delivered within 7 business days post-confirmation.

Please note: Delays may occur due to unforeseen circumstances or incomplete client inputs.

3. Delivery Method

All services and deliverables will be shared via one or more of the following channels:

  • Email
  • Online collaboration tools (e.g., Google Drive, Dropbox)
  • Project management platforms (e.g., Trello, Asana, or similar)
  • Direct account access (for campaigns managed on client platforms)

4. Client Responsibilities

To ensure timely delivery, clients must:

  • Provide complete and accurate information as requested.
  • Approve drafts or iterations promptly during the review stages.

5. Refunds & Revisions

Please refer to our Refund Policy for details on refund eligibility. For revisions, our team will make necessary adjustments as outlined in the agreement or scope of work.

6. Support & Queries

If you have any questions regarding the delivery of our services or need assistance, feel free to contact us:

  • Email: support@exponentialy.com
  • Phone: (+91) 9306144038
  • Support Hours: 09:00am to 08:00pm

7. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

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